Acceptance of these Terms
These Terms of Service form a legal agreement between you and CDS Business Optimization LLC, provider of value stream mapping and lean optimization programmes for operations teams. By using this website, sending an enquiry, or booking any programme, you confirm that you have read, understood and agree to be bound by these terms.
If you act on behalf of a company, team or other organisation, you promise that you have the authority to bind that organisation, and the word you in these terms covers that organisation as well as you personally.
If you do not agree with any part of these terms, please stop using the service and do not book a programme. The Company reviews these terms from time to time, and continued use after a revision means you accept the newer version, as described in the section on changes near the end of this page.
Who Provides the Service
The services described on this website are provided by CDS Business Optimization LLC, a limited liability company operating from 1380 W Parkside Dr, Provo - 84601-5854, United States (US).
Reference to the Company, we, us or our in these terms always means CDS Business Optimization LLC. The website and the marketing pages were built and are maintained by the developer named CDSOptimize acting for the Company, and nothing in this relationship changes which legal entity is responsible to you under these terms.
The Company is an independent adviser. It does not employ the staff of your operations team and does not take over decision making on your behalf. Value stream mapping guidance stays exactly that, guidance, and the final responsibility for running your business remains with you.
You can reach the Company by email at help@cdsoptimize.lat or by phone at +12343658949, and all formal notices about these terms should go to that email address.
What the Programmes Cover
The Company offers a connected set of lean improvement services described on the services page. The main programmes are Value Stream Mapping Workshops, Kaizen Event Facilitation, Takt Time Analysis, Standard Work Documentation, Pull System Design and Waste Walk Audits.
Each programme is delivered as an agreed engagement, not as an ongoing employment of the team. A value stream mapping workshop draws the current and future state on the wall with your people. A kaizen event drives a focused improvement burst at one constraint. The analysis, documentation, design and audit services each address a specific part of a healthy stream.
Every engagement starts from a discovery conversation in which the Company and you agree on the scope, the location, the participants and the expected outcome. That agreed scope, whether captured in writing or by the exchange of confirms and details on the discovery call, becomes part of the contract for that engagement.
Nothing in these terms obliges you to book all six programmes. You may take one sheet from the roll now and another later, and the price you are quoted always reflects only the work you agreed to.
Quotes and Pricing
Before any paid programme begins, the Company gives you a clear written quote. Each quote states the scope, the number of sessions or days, the participant assumptions, the travel elements and the total fee.
A quote is an invitation for you to book. The contract for a paid engagement is formed only when the Company confirms your booking and you accept that confirmation, whichever comes first in the agreed exchange.
Quotes are valid for thirty days from issue unless the quote says otherwise. If your scope changes after the quote, the price may change and any adjustment is agreed in writing before extra work begins.
Prices are stated in United States dollars unless a quote says otherwise. Any applicable taxes are added at the rates that apply where the service is delivered, and the Company will always show the tax breakdown on the relevant document.
Booking and Rescheduling
You can request a workshop through the contact form, by email, or by phone. A booking is a real commitment of facilitator time, so please book only when the right people can attend.
Once the Company confirms a date, that date is reserved for you. If you need to move the session, tell the Company as early as you can. A reschedule that the Company can absorb into an open date usually attracts no fee, while short notice changes may follow the cancellation rules below because the time can no longer be sold to another team.
The Company likewise reserves the right to move a session if a facilitator becomes unable to attend through illness or an unavoidable event. In that case the Company offers you the nearest open alternative date or a full refund of sums paid, at your choice.
If the Company must move or cancel a date for reasons on its own side, you are never left out of pocket, and a refund of any advance payment will be returned promptly by the original payment method.
Payments and Invoices
For most single programmes the Company asks for an advance to secure the facilitator dates, with the balance due shortly after the session finishes unless a payment schedule was agreed. Multi session engagements follow the schedule written into the quote.
Invoices are issued to the billing contact you supply and are payable within the window stated on the invoice, usually thirty calendar days. Overdue balances may be paused, meaning the Company may hold future session dates until the account is current.
The Company does not collect payment card numbers through this website. Where online payment is used, it is processed through a reputable payment provider whose terms apply to that transaction, and the Company receives only the confirmation that the payment succeeded.
If a genuine dispute about an invoice arises, please raise it before the due date. The Company will always discuss a good faith dispute rather than referring it to a collection step in silence.
Client Duties
For the programmes to work, you agree to bring the right people and the real conditions to the table. Specifically you agree to make available the team members who know the work, to allow access to the live areas the mapping touches, and to give the Company honest information about current volumes, timing and problems.
You accept that a value stream map is only as truthful as the input given to it. If key people or real data are withheld, the future state you build may look smoother than the actual stream, and the Company cannot be held responsible for a result built on incomplete pictures you chose to hide.
You agree to keep any company property, access badges and digital logins safe, to follow safety rules in your own workplace, and to arrange any site access or protective measures your own rules require for a visiting facilitator.
Change driven by a workshop belongs to the team that sustains it. You agree to assign owners and review cadence after the session, because without follow through even the best future state drawing fades back into the old flow.
Deliverables and Ownership
At the closing of an engagement you typically receive a clear picture of the current state, a written list of observed wastes, a future state sketch and a short action plan. These deliverables are made for the specific engagement and should be read in that context.
Materials the Company prepares specifically for you, such as maps drawn from your data, become yours to use for the running of your business once the relevant invoice is paid. You may share them inside your organisation freely.
The general lean methods, the facilitators knowledge, the standard templates the Company keeps, and any tooling the Company builds for its own repeated use remain the property of the Company. This separation matters: paying for a session buys the outcome for your stream, not the right to resell the method as your own consulting product.
If you would like the Company to keep the drawings after the wall comes down, say so before the session ends and the Company will fold the paper or photograph the wall into your file, subject to the confidentiality rules below.
Confidentiality
Workshop conversations often reveal sensitive business detail, from forward demand and pricing to team performance and planned changes. The Company treats such material as confidential and will not disclose it outside the engagement without your permission.
Confidential information does not include data that is already public, data you share to someone who had no duty of confidence, or data the Company must reveal to meet a legal duty. The Company protects what matters while still obeying the law.
You agree to keep the Company delivery notes and internal working materials confidential as well, and not to hand the facilitators tools to competitors while an engagement runs.
Examples the Company uses for teaching or anonymous case studies are stripped of names, industries where needed and identifiable numbers, so that lessons help others without giving away your story. If you would rather your stream never appear even in anonymous form, say so on the discovery call and the Company will honour that choice.
Intellectual Property
All content on this website, including the text, the drawn graphics, the layout, the brand marks and the wording that describes the programmes, belongs to the Company or its licensors and is protected by copyright and trademark law.
You may view, share and link to the public pages for the purpose of learning about the service and recommending it to colleagues. You may not copy large parts of the site to pass off as your own, scrape the content to build a rival service, or use the Company name and graphic style in a way that suggests the Company endorses you when it does not.
Nothing in these terms grants you a licence to use the Company trademarks or the marks of any client shown in case study material, except to share the page where they already appear.
Feedback you give about the programmes is welcome and, unless you say otherwise, the Company may use that feedback freely to improve the service without paying additional fees.
Acceptable Use of the Website
You agree to use this website for lawful purposes only. You must not use the site to send viruses, to attempt unauthorised access to any part of the system, to overload the service, or to probe for weaknesses in a way that disrupts others.
You must not submit through a form or email any content that is unlawful, defamatory, threatening or that violates another persons rights. The contact form is for genuine enquiries about the service; automated spam, bulk mailing and solicitation misuse the form and are not welcome.
The Company may remove or block content or access that breaks these rules and may report serious abuse to the relevant authority. In ordinary operation the Company simply wants an honest, reliable site where professionals can ask a real question.
Third Party Content
The website and some email updates may point to pages run by other organisations, such as standards bodies, software vendors or clients. These links are provided for your convenience and information.
The Company does not control those pages and accepts no responsibility for their accuracy, availability or privacy practices. A link on the site is not an endorsement of everything on the linked page.
Your use of any third party tool recommended during a programme, such as a whiteboard app or scheduling service, is governed by that providers own terms, and the Company encourages you to read those terms before you rely on the tool for sensitive work.
Warranty Disclaimers
The Company provides the service with reasonable care and skill and in line with the agreed scope. To the fullest extent the law allows, the service is otherwise provided as is, and the Company makes no other promises or warranties, whether expressed or implied.
In particular the Company does not warrant that any specific volume increase, cost cut, or quality gain will certainly follow from a workshop. Lean improvement is delivered by the sustained actions of your team; the Company supplies structure, facilitation and honest measurement, not a guarantee of a fixed business result.
The information on this website is provided in good faith for general guidance and does not replace professional advice tailored to your situation. Figures and examples describe what programmes can do when teams act on them, and your own results will vary with your context.
Limitation of Liability
Nothing in these terms excludes any liability that the law does not allow to be excluded, such as liability for death or personal injury caused by negligence or for fraud.
To the fullest extent permitted by law, the total liability of the Company arising out of or in connection with an engagement shall not exceed the total fees paid by you for that specific engagement. This single cap keeps risk sensible for both sides of a consulting relationship.
Neither party is liable to the other for indirect, incidental, special or consequential losses, for loss of profit, loss of revenue, loss of data or loss of goodwill, even if the party was told such losses were possible. Each engagement is a fixed piece of work, and the measure of harm from it is the fee for that piece of work, nothing more far reaching.
Nothing in these limitations reduces the confidentiality protections above, which are duties to protect information rather than measures of money.
Indemnity
You agree to defend, indemnify and hold harmless the Company and its facilitators from any claim, loss or expense that arises out of your breach of these terms or your misuse of the website or the deliverables.
Within your own workplace you remain responsible for your own safety rules and regulations. If a visiting facilitator follows the instructions you gave for site safety and an incident still occurs, you accept that the responsibility for the conditions of your own site sits with you.
The Company may, in its discretion and at its expense, take sole control of the defence of any claim you are bound to indemnify, so that it can protect its own interests in a matter about its own work.
Cancellation and Refunds
Plans change, and the Company tries to be fair when they do. Cancellation terms depend on how much notice you give before a booked session.
Cancellations made more than fourteen days before a confirmed session receive a full refund of any advance payment for that session. Cancellations between fourteen and seven days before receive a refund of any advance minus a holding charge that reflects the reserved facilitator time. Cancellations less than seven days before a session are not normally refundable, because the dates can rarely be refilled at that point.
Multi session bookings cancelled part way are settled per the schedule in the quote, so you pay for the sessions already delivered plus any agreed notice charge for the rest.
If the Company cancels a session for its own reasons, you receive a full refund of the sums paid for that session, and the rescheduling choice described earlier also stays open to you.
Events Outside Our Control
Neither party is in breach of these terms for a delay or failure caused by events outside its reasonable control, including natural disaster, severe weather that blocks travel, major transport disruption, public health restrictions or failure of common utility networks.
When such an event hits a booked session, the parties agree to reschedule to the nearest workable date rather than to treat the session as cancelled by fault. Where no workable date appears within a reasonable window and rescheduling is not practical, the refund rules in the cancellation section apply as if the Company had given its own notice.
Either party may end an engagement that is interrupted for more than ninety days by such an event, with a fair settlement for any sessions already completed and any advance for sessions not yet run.
Governing Law and Disputes
These terms and any dispute arising from the services are governed by the laws of the United States and, to the extent applicable, the state where the Company maintains its principal place of business, without regard to conflict of law rules.
The parties first seek to resolve disagreements through a direct, good faith conversation, which resolves the vast majority of consulting disputes before they take on a legal shape. If the matter cannot be settled that way, the parties submit to the exclusive jurisdiction of the courts that serve the Company location.
Nothing in this clause stops either party from seeking urgent legal protection where delay would cause real harm. Each party bears its own legal costs unless a court awards them under the applicable rules.
Changes to These Terms
The Company may update these terms from time to time to reflect changes in the service, the law or good practice. The date at the top of this page shows the current version.
Material changes are flagged for active contacts, while small wording fixes may appear without individual notice. Because these pages serve as the standing agreement, follow up review is your own responsibility if you keep using the service across revisions.
A change applies to bookings made after the change is published, and to all use of the website after that date. Where law requires individually agreed consent for a change that limits your rights, the Company seeks that consent separately rather than slipping it into a silent edit.
Contact
Questions about these terms, or about a specific engagement, are always welcome before you book and after you start.
CDS Business Optimization LLC
1380 W Parkside Dr
Provo - 84601-5854
United States (US)
Email: help@cdsoptimize.lat
Phone: +12343658949
Sending a message to the help address is the fastest way to reach the team, and every genuine enquiry receives a personal reply, usually within one working day.